Client Terms & Conditions

Booking & Payment

In-person sessions:
Non-refundable deposit required at time of booking. Balance due 48 hours prior to the session.

Online sessions:
Full payment required 24 hours before the session. Failure to pay on time will result in session cancellation.

Cancellations & Refunds:

Please provide at least 48 hours' notice for in-person cancellations and 24 hours for online sessions. No refunds will be issued for cancellations within these periods. Package sessions: unused sessions will be refunded pro-rata, less sessions attended at standard rate.

Contact Between Sessions:

Contact is available via email or phone during business hours (Mon-Fri, 10:00 AM – 6:00 PM).

Medical or Psychological Conditions:

Clients may be required to obtain medical clearance before beginning therapy. Sally Milan Therapy does not offer services to individuals with epilepsy or psychosis.

Age Restrictions:

Online sessions: clients must be 18+. Clients under 18 will only be seen in-person with parental/guardian consent and presence.

Session Outcomes:

Results vary from person to person. No specific outcomes are guaranteed. Success depends on the client’s active participation.

Standards of Behaviour:

Respectful behaviour is required at all times. No sessions will be provided to clients under the influence of alcohol or recreational drugs.

Confidentiality:

Client information is confidential, except where disclosure is legally required or necessary to prevent harm.

Liability & Indemnity:

Sally Milan Therapy is not liable for damages arising from services provided. Clients agree to indemnify Sally Milan Therapy from any claims or losses resulting from participation in therapy services.

Governing Law:

These terms are governed by Canadian law.

Terms Updates:

These terms may be updated without prior notice.